Terms & Conditions
These Terms govern your use of the IGO Academy app, website, online courses and offline programs such as workshops, practical training, internships, farm visits, project guidance and certification programs (“Platform”). IGO Academy is a unit of IGO Group (“IGO Academy”, “we”, “us”). By creating an account, enrolling, making a payment or using the Platform, you accept these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.
1. Eligibility
You must be at least 18 to register on your own. Users aged 13–18 may use eligible services only with a parent or legal guardian who accepts these Terms on their behalf.
The information you give us must be accurate. We may decline participation where eligibility requirements are not met.
2. Your Account
You register with your name, email, mobile number and password. Your mobile number is verified with an OTP sent by an authorised SMS provider.
Keep your login details and device secure — you are responsible for activity on your account. Tell us at head@igoacademy.in if you suspect unauthorised use.
- One person may hold only one account unless we authorise otherwise.
- We may refuse, suspend or close an account we reasonably believe is fraudulent, abusive or in breach of these Terms.
3. Courses, Enquiries & Enrolment
We offer online and recorded courses, live and practical training, agriculture and allied-sector workshops, internships, farm visits, project guidance, entrepreneurship programs and certification programs.
Course details, curriculum, duration, schedules, trainers, locations and practical components may change where reasonably necessary. Submitting an enquiry does not guarantee admission.
Access to a paid course starts only after your payment is verified or your enrolment is confirmed.
4. Pricing, Offers & Payments
Prices are shown in Indian Rupees (₹). Applicable taxes, where relevant, are shown during purchase.
Promotional and time-limited offers are valid only for the period we specify and may be changed or withdrawn.
Payments are processed through authorised partners including Razorpay. We do not receive or store your full card, UPI or bank-account details. The final amount is confirmed at checkout, and a purchase is complete only after payment is verified.
5. Refunds & Cancellations
Unless a specific program states otherwise, fees are non-refundable once online course access has been granted or materials have been accessed. Workshops, internships and other offline programs may have their own cancellation terms.
If you were charged twice, charged incorrectly, or paid successfully but did not receive access, contact head@igoacademy.in within 7 days with your transaction details. See our Refund & Cancellation Policy for full details.
6. Intellectual Property
All course videos, PDFs, notes, assessments, presentations, graphics, logos, curriculum and training materials belong to IGO Academy, IGO Group or their licensors. You receive a limited, personal, non-transferable licence to use the content for your own learning.
You must not copy, record or screen-capture protected content, or republish, sell, distribute, publicly display or share paid course content without written permission, or use our content to build a competing product or service.
7. Assessments & Certificates
Certificates are issued only when you meet the program requirements, which may include attendance, completion, assessments, assignments, practical participation or minimum progress.
Unless stated otherwise, an IGO Academy certificate acknowledges completion of or participation in an IGO Academy program and is not a government-recognised or accredited academic qualification.
8. Practical Training, Workshops & Farm Visits
Follow all reasonable instructions from IGO Academy trainers and authorised staff. In particular: follow safety instructions, use equipment responsibly, follow farm and training-centre rules, respect IGO Academy property, meet attendance requirements, and behave safely and respectfully.
We may restrict participation where conduct creates a safety, security or operational risk.
9. Internships & Project Guidance
We may offer internships, project guidance, practical exposure and industry-oriented learning. Participation does not guarantee employment, placement, salary, funding, investment, government approval or commercial success. Specific programs may have additional eligibility requirements and terms.
10. Agriculture & Entrepreneurship Disclaimer
Our training in agriculture, agribusiness and allied fields is provided for education and skill development. It does not guarantee any particular crop yield, income, profit, business result, employment, return on investment or market outcome.
Actual results depend on climate, location, soil, water, crop selection, inputs, labour, management, market conditions, government policy and other factors. You are responsible for your own decisions and for seeking professional or technical advice where needed.
11. Your Conduct
You must not: use the Platform unlawfully; upload harmful, defamatory, obscene or infringing material; attempt unauthorised access; interfere with Platform operations; circumvent security; share paid course access; impersonate another person; manipulate assessments or certificates; or scrape data using automated means without permission.
12. Content You Submit
When you submit enquiries, reviews, feedback or support requests, you confirm the information is accurate and yours to provide. You grant us a non-exclusive, royalty-free licence to use it where reasonably necessary to operate, improve and promote the Platform, subject to our Privacy Policy.
13. Third-Party Services
The Platform uses third-party providers for hosting, databases, authentication, payments, OTP delivery, notifications and analytics — including Supabase, Razorpay, SMS/OTP providers and Google Firebase. These providers have their own terms and privacy policies.
14. Disclaimers
The Platform and its content are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted, error-free or completely secure operation.
15. Limitation of Liability
To the maximum extent permitted by law, IGO Academy and IGO Group will not be liable for indirect, incidental, special or consequential losses arising from use of the Platform or Services.
Our total liability for any claim relating to the Platform will not exceed the amount you actually paid for the specific course or service giving rise to the claim. Nothing in these Terms excludes liability that cannot legally be excluded.
16. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless IGO Academy and IGO Group from claims, losses, liabilities or reasonable expenses arising from your breach of these Terms or misuse of the Platform or its content.
17. Suspension & Termination
You may stop using the Platform and request account deletion by contacting head@igoacademy.in.
We may suspend or terminate access where reasonably necessary due to breach of these Terms, fraud, misuse, security risks or legal requirements. Provisions that by their nature should survive termination will continue to apply.
18. Changes to the Platform & Terms
We may modify, add, suspend or remove courses, features, schedules, pricing or Platform functionality, and we may update these Terms. We will revise the “Last updated” date and communicate significant changes through the Platform.
19. Governing Law & Disputes
These Terms are governed by the laws of India. Subject to applicable consumer rights and statutory remedies, disputes relating to these Terms or the Platform are subject to the jurisdiction of the courts at Chennai, Tamil Nadu, India.
20. General & Contact
If any provision is found unenforceable, the rest continue to apply. These Terms, together with the Privacy Policy, the Refund & Cancellation Policy and any program-specific terms, form the agreement between you and IGO Academy regarding the Platform.
- Support: head@igoacademy.in
- Phone: +91 8925893318
- Grievance Officer: Shanmathi (igoacademy2026@gmail.com)
Privacy Policy
This Privacy Policy explains how IGO Academy, a unit of IGO Group (“IGO Academy”, “we”, “us”), collects, uses, shares, stores and protects your personal data when you use the IGO Academy app, website and related Services. We process personal data in accordance with applicable Indian data-protection law, including the Digital Personal Data Protection Act, 2023 and its rules as they come into force.
1. Data We Collect
- Account data: full name, email address, mobile number, password (stored in hashed form) and a profile photo if you add one.
- Verification data: OTP verification status, and the date and time of successful verification.
- Learning data: courses you view, enrol in or enquire about; lesson and video progress; quiz attempts and assessment scores; certificates earned; and your learning history.
- Transaction data: order reference, payment reference, amount, currency and payment status. We do not receive or store your full card, UPI or bank-account details.
- Enquiry & support data: information you submit through enquiry forms, support requests, reviews, feedback, applications and messages.
- Device & usage data: device model, operating system, app version, language, approximate location from IP address, in-app events, diagnostics, crash logs and a push-notification token.
- On-device data: preferences such as theme and notification settings stored locally on your device.
2. How We Use Your Data
We use personal data to create and secure your account, verify your mobile number, provide courses and services, track learning progress, issue certificates, process payments, confirm enrolment, respond to enquiries and provide support, send service and course-related communications, improve the Platform, detect and prevent fraud, maintain security, and comply with legal obligations.
3. Legal Basis
Depending on the situation and applicable law, we process personal data to provide the services you request, based on your consent where required, for legitimate operational and security purposes, and to comply with legal obligations. Where processing is based on consent, you may withdraw it where legally applicable.
4. Notifications
With your permission, we may send course updates, class reminders, purchase confirmations, registration updates, important announcements and push notifications.
You can disable optional notifications in your device settings. Essential communications about your account, enrolment or transactions may still be sent where necessary.
5. Sharing Your Data
We do not sell your personal data. We share it only with:
- Authorised service providers — Supabase, Razorpay, SMS/OTP providers and Google Firebase.
- IGO Group and authorised IGO Academy administrators, for course management, enrolment, student support and Platform administration.
- Others where required by law or necessary to protect rights, property or safety.
6. Data Storage & International Transfers
Personal data may be stored on cloud infrastructure operated by our service providers, and may be stored or processed in India or other countries. We take reasonable steps to protect it in accordance with applicable law.
7. Data Retention
We retain personal data for as long as needed to maintain your account, provide services, keep learning and certificate records, process transactions, meet legal, tax and accounting requirements, resolve disputes, prevent fraud and maintain security. When it is no longer required, we delete or anonymise it.
8. Your Rights
Subject to applicable law, you may access the personal data we hold about you, correct inaccurate information, request deletion of your account and applicable personal data, withdraw consent where it applies, and exercise other rights available under law.
We may need to verify your identity before acting on certain requests. Contact us using the details in section 12.
9. Security
We use reasonable technical and organisational measures to protect your data, including encryption in transit, secure authentication, hashed password storage, access controls, server-side validation, payment verification and security monitoring. No electronic transmission or storage system is completely secure.
10. Children’s Privacy
The Platform is primarily intended for users aged 18 and above. Users aged 13–18 may use eligible services with parental or guardian involvement and consent. We do not knowingly collect personal data from children under 13.
11. Changes to this Policy
We may update this Privacy Policy from time to time. We will revise the “Last updated” date and communicate significant changes through the Platform.
12. Contact & Grievance Officer
- Grievance Officer: Shanmathi
- Email: igoacademy2026@gmail.com
- Support: head@igoacademy.in
- Phone: +91 8925893318
- Address: 17, 2nd Main Rd, Kovalan Street, Uthandi, Kanathur, Chennai, Tamil Nadu – 600119
Refund & Cancellation Policy
This Policy covers refunds and cancellations for courses, workshops, internships, practical training, farm visits, project guidance and other paid Services offered by IGO Academy, a unit of IGO Group.
1. Payments
All fees are shown in Indian Rupees (₹) and are processed through authorised partners including Razorpay. Your registration is confirmed after successful payment verification or enrolment confirmation.
2. Online Course Refunds
Unless a course states otherwise, fees are non-refundable once course access has been provided or materials have been accessed — including where you change your mind, do not complete the course, do not watch the videos, have scheduling issues, or do not meet certification requirements.
3. Payment Deducted but No Access
If your payment was deducted but course access was not activated, contact head@igoacademy.in within 7 days with your transaction details. We will verify the transaction and process an eligible refund.
4. Duplicate Payment
If you were charged more than once for the same transaction due to a payment or technical error, we will investigate and refund the duplicate amount to your original payment method.
5. Workshops & Offline Programs
Refund and cancellation terms may differ for workshops, college programs, offline and practical training, farm visits, special events and institutional programs. The applicable conditions are communicated before registration where appropriate.
6. Internship Programs
Internship cancellation and refund conditions vary by program. Once an internship has commenced or resources have been provided, fees may become non-refundable.
7. Cancellation by IGO Academy
We may postpone, reschedule or cancel a program due to operational requirements, trainer availability, technical issues, insufficient registrations, safety concerns, government restrictions or force majeure. If we cancel and cannot provide a suitable alternative, an eligible refund may be offered according to that program’s terms.
8. Refund Request Period
For payment errors, duplicate payments or non-receipt of paid access, contact us within 7 days of the transaction date at head@igoacademy.in or +91 8925893318.
9. Refund Processing
Approved refunds are processed to the original payment method. The time taken for the refund to appear depends on the payment gateway, bank or financial institution.
10. Non-Refundable Situations
Refunds are generally not provided for: change of mind after course access; failure to attend without eligible cancellation; failure to complete or watch a course; personal scheduling conflicts; lack of internet or device access; failure to meet eligibility or assessment requirements; or failure to achieve expected farming, business, employment or financial results.
11. Course Transfer
Where appropriate, we may allow a transfer to another batch, session or eligible course at our discretion, subject to availability and applicable terms.
12. Promotional Offers
Promotional prices and discounts may have separate conditions. Once promotional course access is provided, the promotional fee is generally non-refundable unless otherwise specified.
13. Consumer Rights
Nothing in this Policy is intended to exclude or restrict any consumer right or legal remedy that cannot lawfully be excluded under applicable Indian law.
14. Contact & Grievance
- Grievance Officer: Shanmathi
- Email: igoacademy2026@gmail.com
- Support: head@igoacademy.in
- Phone: +91 8925893318
- Address: 17, 2nd Main Rd, Kovalan Street, Uthandi, Kanathur, Chennai, Tamil Nadu – 600119
We aim to acknowledge complaints within 48 hours and address them within applicable legal timelines.
Grievance Redressal & Contact Us
IGO Academy, a unit of IGO Group, is committed to a transparent and accessible process for receiving and addressing complaints, questions and concerns relating to our Platform and Services.
1. Grievance Officer
Name: Shanmathi
Designation: Grievance Officer – IGO Academy
The Grievance Officer receives, records, coordinates and responds to complaints relating to the IGO Academy Platform and Services.
2. Contact Details
- Email: igoacademy2026@gmail.com
- Support: head@igoacademy.in
- Phone: +91 8925893318
- Address: 17, 2nd Main Rd, Kovalan Street, Uthandi, Kanathur, Chennai, Tamil Nadu – 600119
3. What You Can Contact Us About
Account issues, course enrolment, course access, payments, refunds and cancellations, course content, certificates, workshop or internship concerns, privacy and data requests, unauthorised account activity, technical problems, or any other concern relating to IGO Academy Services.
4. Information to Include
To help us resolve your complaint quickly, please provide your full name, registered mobile number and email address, order or transaction ID where applicable, the course or program name, the date of the issue, a description of the complaint, and any supporting documents or screenshots.
5. How We Handle Complaints
We aim to acknowledge complaints within 48 hours. We review the complaint and take appropriate action within the timelines required by applicable law. We may contact you for clarification if more information is needed.
6. Escalation
If a matter requires management intervention or a final decision, it may be escalated to the Academy Head or appropriate IGO Group management.
7. Privacy Complaints
Privacy and personal-data requests may be submitted using the same contact details. We may verify your identity before processing certain privacy requests.